Returns & refunds

Refund requests

We ship live and perishable seafood, so we handle problems by photo instead of by return shipping. Here is how it works.

Items cannot be returned

Please make refund requests along with photos within 4 hours of delivery.

All Live Lobster photos must be submitted with the Lobsters FLAT on their back.

1

Photograph it

Take clear photos as soon as the box is open. Live lobsters must be laid flat on their back.

2

Send it within 4 hours

Submit the form below and email your photos. The 4-hour window starts at delivery.

3

We take care of it

We review the photos and come back to you with a refund or store credit.

Start a refund request

Fill this in and we will get straight back to you. Photos cannot be attached here — use the Email your photos button below, or reply to your confirmation email with them attached.

Email your photos

Questions about an order? Email us at

General@SeaSaltLobster.com