Before you order

Shipping & Delivery

What days of the week do you deliver?

We ship Monday through Thursday, so orders land Tuesday through Friday and never sit over a weekend. You can place an order any day of the week, and you're welcome to schedule your delivery as far in advance as you'd like.

When will I receive my lobster? Can I choose the date?

You choose your own delivery date from the calendar at checkout. There's no limit on how far ahead you can schedule.

How do I track my shipment?

We email your tracking number the day your order ships. The number usually becomes active in the carrier's system around 6 p.m. that evening. You can also check your status on our order tracking page.

How do I specify my delivery date?

Select the date you want from the calendar during checkout. Your order is packed and shipped the night before so it arrives on the date you selected.

Do you deliver on Thanksgiving, Christmas, or New Year's?

We don't deliver on those holidays. The checkout calendar will show you the closest available delivery dates on either side of them.

What happens if severe weather delays my shipment?

We'll notify you by email. If the delay means your order can't arrive on its original date, we'll reschedule it with you.

My order didn't arrive by the scheduled time. What do I do?

Deliveries that arrive by 10 p.m. on your scheduled date are considered on time. If your order arrives later than that, email General@SeaSaltLobster.com — orders that no longer meet FDA food safety standards may be eligible for a refund.

Storage & Handling

Do I need to cook the lobster immediately, or can I cook it tomorrow?

We recommend cooking the day your order arrives. Lobsters 2 lbs and over can be held overnight in the refrigerator in their original packaging with the seaweed. Never store them in fresh water.

Can I freeze the meat?

Fully cooked lobster meat freezes well. Live or raw lobster should never be frozen.

Do I need to be home to receive my package?

Yes. Someone needs to be present to bring the package inside, inspect the contents, and store everything properly within 4 hours of delivery.

Managing Your Order

Can I change the number of items after my order is scheduled?

Yes, as long as your order hasn't shipped. Email General@SeaSaltLobster.com or give us a call. The cutoff for same-day changes is 8:00 a.m. EST.

Can I cancel or modify my shipment?

You can cancel or modify your order any time before your scheduled ship date. Changes can't be made on the day your order ships.

Can you include a gift message?

Yes. Enter your message in the delivery description field at checkout.

Holiday Ordering

When should I place my Sea Salt Lobster order for the holidays?

Order as early as you can. We pack a limited number of orders each day, and holiday dates and products sell out.

What day should I choose for my delivery date?

For frozen items, choose the earliest date available — they're frozen at peak freshness and will keep in your freezer until you need them. For fresh and live product, choose the date closest to when you plan to serve it. Live lobsters should be cooked the same day they arrive, or within 24 hours.

Returns & Guarantees

What happens if my lobster arrives dead?

Email General@SeaSaltLobster.com with photos within 4 hours of delivery and we'll issue your reimbursement as store credit. All live lobster photos must be submitted with the lobsters flat on their back. Claims submitted more than 4 hours after delivery cannot be honored.